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Troubleshooting

1. What Does Your Website Look Like on Different Devices?

1.1. See Your Site Quickly on Numerous Devices

Here's a neat website that will show you how your website looks on 4 different sized devices all at once. Just put your website URL into the field. Don't type your domain name, you must enter the HTTP:// too.

http://ami.responsivedesign.is/

 

Another site that can easily show you what your site will look like on numerous different devices and screen sizes is the Responsive Design Cheker.

http://responsivedesignchecker.com/

1.2. How To Clear Your Cache

Web Browser Cache

Caching will greatly speed up your website, but it may also inhibit you from seeing very recent changes. If an image, text, style or layout has changed on your site recently, but you are still seeing the old version, it may be caused by your web browser cache on your desktop, laptop or phone.

Use one of appropriate link below. If you are not sure when web browser you are using, use the following link. It will detect which web browser you are using and take you to the appropriate instructions. https://clear-my-cache.com/detect.html



Clear Cache on Your Desktop or Laptop

Links to tutorials on how to clear the cache for the most popular web browsers:

You don't have to clear all your cookies and saved passwords. Make sure to re-start your browser after clearing the cache.


Clear Cache on your Mobile Device

 

Hold On, There's Even More Cache to Clear?

The above methods are the most common fix and work in many cases. But your desktop, laptop, and smartphone aren't the only places with this cache. If you consider yourself to be savvy or a power-user, you may be able to also initiate any of the following methods. Alternatively, you may have to your web developer perform these actions.


Server Cache

Some hosting providers utilize caching techniques to speed up your site. That cache needs to be cleared using their proprietary "clear cache" method.

For instance, WPengine has their "Purge Cache" button right inside your WordPress powered website's Dashboard.

 

Cache via a CDN

Content Delivery Networks or CDNs are utilized by fast loading sites to take advantage of yet another caching technique.

For instance, the DNS service provided by Cloudflare offers a CDN service. If it is active, then that will need to be cleared too. Cloudflare allows you to purge individual files or everything. It also gives you the option to go into "Development Mode" which bypasses all cache.

 

DNS Cache

Up to now, we've been talking about caching that affects images, text or other files on your website. But what about when you are moving your website? When you point your website from an old hosting vendor to a new one, there are factors that affect how it takes before you see your site on the new host.

For this article we will look at your web browser.

Chrome

For the Chrome web browser, click this link. Then click the "Clear host cache" button.

chrome://net-internals/#dns

 

Firefox

One way is to use the same method as simply clearing regular cache. Another way is to use an Add-on called DNS Flusher. Install this add-on and then click the button on your Firefox toolbar.

 

 

 

 

 

 

2. Troubleshooting Problems

2.1. My Website or Email is Down

Having trouble reaching your website or a specific website? Check it on this site. Type in the domain and click the "or just me?" button.

Down for Everyone or Just Me > https://downforeveryoneorjustme.com/


You can also see if other people are reporting same outage on popular sites and services at DownDetector. 

https://downdetector.com/